Integrate messaging in your own branded app or use your WeChat Service Account.
Share the good news with your customers that they never have to wait on hold again.
Grata can help you manage your business account on the latest messaging platforms, starting with WeChat's 600 million users.
Already have an Android or iOS app? Plug in Grata's messaging SDK to add on-demand customer service to your app.
Or let Grata build a customer experience app to meet the specific needs of your business.
Start conversations knowing who you're talking to, their current location, and their past history with your business.
Manage multiple customers simultaneously and easily transfer conversations. Loop in your entire customer facing team on Grata's web and mobile service console.
Achieve 20x efficiency compared to a one-on-one phone call. Drag-and-drop answers from your knowledge bank directly onto customers phones.
Effortlessly pull your inventory, FAQ, and other content into Grata with an API that is always up-to-date. Extend your capabilities with a variety of 3rd-party integrations.