Go to your Customers
Link your WeChat Official Accounts, your app, Grata's webchat plug-in, or soon, your Facebook Messenger Business Account.
Connect your Business
Your team uses Grata to route, manage, and transfer conversations to team members on desktop, tablet, and smartphone, across multiple locations.
Scale your Service
Manage multiple conversations simultaneously with multilingual prepared text and drag-and-drop images, cards, and content integrations.
Never put your customers on hold again.
Grata’s console helps your team deliver customer service that is as responsive as a phone call, but as convenient as a messenger.
Designed for Modern Messaging
Routing & Transfers
Tell Grata how to distribute incoming conversations to fit your needs. Agents can easily transfer customers.
Content Management
Drag-and-drop from your knowledge bank of prepared text, multimedia cards, and images.
Desktop & Mobile
Manage cross-channel customer service from your workstation or on the go with the Grata WeChat App.
Agent Management
Connect unlimited team members and use custom agent or team names depending on the channel.
Built-in CRM
Mark-up your customer profiles with tags, comments, aliases, and custom data so you always know who you’re talking to.
Monitoring
Real-time dashboard, escalation, and weekly report summaries delivered to your inbox.
Get started on your own console for free.