Link your WeChat Official Accounts, your app, Grata's webchat plug-in, or soon, your Facebook Messenger Business Account.
Your team uses Grata to route, manage, and transfer conversations to team members on desktop, tablet, and smartphone, across multiple locations.
Manage multiple conversations simultaneously with multilingual prepared text and drag-and-drop images, cards, and content integrations.
Grata’s console helps your team deliver customer service that is as responsive as a phone call, but as convenient as a messenger.
Tell Grata how to distribute incoming conversations to fit your needs. Agents can easily transfer customers.
Drag-and-drop from your knowledge bank of prepared text, multimedia cards, and images.
Manage cross-channel customer service from your workstation or on the go with the Grata WeChat App.
Connect unlimited team members and use custom agent or team names depending on the channel.
Mark-up your customer profiles with tags, comments, aliases, and custom data so you always know who you’re talking to.
Real-time dashboard, escalation, and weekly report summaries delivered to your inbox.