Live Chat Software for the WeChat Era

Omni-Channel Contact Center Solutions for WeChat Official Accounts, Mini-Programs, your website, and WeCom

 

Connect your Channels to Grata

WeChat Official Accounts
WeChat Mini Programs
Web Chat
WeCom
Baidu Smart Programs

Contact Center

Grata Service Console

Grata’s core web application is a full-featured contact center solution that can be easily tailored to your needs: connect to your CRM database, pull content from your DAM/PIM, and track conversions on your e-commerce backend. Your agents can efficiently manage multiple simultaneously open chats across all of your channels.

Mobile teams

Grata + WeCom

Grata’s new WeCom Mini-Program makes it easier than ever to extend live chat beyond your contact center, enabling your customers to connect to anyone in your organization. Enable website visitors to chat with nearby boutique staff, or connect your hotel guests directly to their driver for an airport pickup.

Live chat for your site

Grata Web Chat

Add multilingual live chat to your website with a single line of code. Customize the look and feel of your chat setup whenever you like, without ever changing any code. Enhance your live chat capabilities with developer interfaces to control nearly any configuration. 

Why clients choose Grata

WeChat-First

Grata has been building on WeChat since before the open platform launched in 2012. We have a reputation for first-to-market WeChat and WeCom features.

China-First + International

Grata is the first choice for multinational companies in China who need innovative, multilingual contact center solutions that work on either side of the Great Firewall and integrate with domestic and international software.

Trusted Partner

Grata provides expert implementation support, custom integration work, and continually works to improve our product based on client feedback.

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