Welcome to Grata! If you don’t already have a Grata account, you will need an Administrator for your organization’s Grata account to invite you from the Grata backend.
1. Set a login password
When an administrator adds you to Grata, you’ll receive an email with a link to set a login password. For security purposes, the link expires in forty-eight hours and can only be used once.
2. Sign-in using your desktop web browser
All you need to use Grata on your computer is a web browser – we recommend using the latest version of Google Chrome or Mozilla Firefox. Grata does not install any software or plug-ins on your computer.
Most organizations will login either from grata.cn (fastest for Mainland China customers) or grata.co (fastest for connections outside of Mainland China). Some organizations may have a custom login URL. Check with your Grata account administrator if you are unsure.
Click the sign-in link at the top of the page. We recommend you bookmark the sign-in page in your browser.
You’ll sign in using your email address and the password you set in the previous step. For security, your account will be automatically locked if you make six consecutive failed login attempts. If you forget your password, you can always click the “Recover” link to send a password reset link to your login email address.
3. Enable notifications and your microphone
The first time you sign in to your Grata console, you’ll be asked to give two permissions to Grata: one to display browser notifications when you receive new chats and messages, and the second to use your microphone when you want to send push-to-talk messages.
Prompt to grant permission
Click on the “Secure” button to manage permissions later
4. Test out your console
The best way to familiarize yourself with the console is to start using it. Ask your manager if it’s okay to test out Grata by sending a message to any of your Grata channels (eg. WeChat Official Account, Mini-Program or web chat). Do you hear an audio notification for your user? Do you see a browser pop-up? You should see an additional user in your console wait list. To claim your user and start a chat, click on the wait list drop-down and select your user.
Test out your speakers: can you hear notifications? Can you hear a push-to-talk message from your customers? Send a push-to-talk message from the console to your phone: is the microphone working properly? If everything is working normally, then you are good to go!
From the drop-down menu under your name in the top right corner of the console, you can edit your notification preferences as well as set your timezone.
Change your password
If you want to change your password, click on the drop-down menu under your name in the top right and select Change Password. Please vigilantly protect your login password.
Click on Change Password
Enter new password twice, and update
Closing chats and logging out
Once you’ve finished testing out your console, get in the habit of closing a chat when it’s over. In the interest of good security practice, we also recommend you log out of your console whenever you’re not using it or not at your workstation.