Grata Pricing | Start Your Free Trial Today
Get started using Grata on a 30-day free trial. Pricing scales with your organization's needs.
costs pricing prices subscriptions fees
17195
page-template,page-template-full_width,page-template-full_width-php,page,page-id-17195,qode-quick-links-1.0,,qode-title-hidden,qode-theme-ver-11.1,qode-theme-bridge,wpb-js-composer js-comp-ver-5.1.1,vc_responsive

Sign up to start using Grata today.

After your 14-day free trial, choose a plan that’s right for your organization.

Lite

$39

per month

50 interactions/month
$0.45 per add’l interaction
3 Agents
2 Channels
60-day chat history
Menu Editor
 
 
 

Starter

$89

per month

150 interactions/month
$0.45 per add’l interaction
5 Agents
3 Channels
120-day chat history
Multilingual Menu Editor
 
 
 

Team

$225

per month

500 interactions/month
$0.37 per add’l interaction
10 Agents
4 Channels
1-year chat history
Multilingual Menu Editor
Customer Satisfaction Surveys
Unbranded Web Chat
 

Professional

$875

per month

1,500 interactions/month
$0.29 per add’l interaction
20 Agents
5 Channels
Permanent chat history
Multilingual Menu Editor
Customer Satisfaction Surveys
Unbranded Web Chat
 

Enterprise

________

Need More?

All Pro and...
Volume Discount on Interactions
Support Multiple Teams
Custom Integrations
White Labeling
Custom data retention
Custom Reporting
On-site Training
Implementation Consulting

*All prices listed in US Dollars. For RMB pricing please visit grata.cn

**After your 14-day free trial, if you choose not to upgrade to a paid plan, your account will revert to the features of a lite account and you can continue using Grata for free for up to 25 interactions/month.

What is an interaction?

Interactions are your daily unique Grata customers. When someone sends a message to a channel you have connected to Grata, this is counted as a daily unique user. Customers who trigger multiple conversations during the same day are counted as one interaction for the purposes of billing. A customer who sends a message to your channel on three separate days in a month would count as three interactions.

What is a Channel?

Each WeChat Official Account, Facebook Messenger account, web domain (for live chat), and SMS account you connect to Grata is counted as a channel. For SMS, multiple numbers count as one channel as long as they belong to the same country code. Each additional country code counts as an additional channel.

What if I need more interactions or channels?

You will be billed for any interactions that exceed your plan at the end of the month. If you need additional channels, customers on a Starter plan and above can add channels to their plan for +$39/month each. High volume clients can contact Grata to get a proposal tailored to your needs.

What happens after the trial ends?

After your 14-day free trial, if you choose not to upgrade to a paid plan, your account will revert to the features of a lite account and you can continue using Grata for free for up to 25 interactions/month.